Refund Policy

At Sensation Flowers, we take great pride in delivering fresh, beautiful floral arrangements to your loved ones. Your satisfaction is our top priority, and we strive to ensure every order is handled with care. However, if things don’t go as expected, we’re here to help.

Refunds for Incorrect or Damaged Orders

If your order arrives damaged, significantly delayed, or incorrect, we sincerely apologize. You may be eligible for:

• A full or partial refund,
• A replacement delivery,
• Or an alternative arrangement of equal value.

Please report the issue within 24 hours of delivery along with clear photos of the product received. Our team will assess the situation and determine the best resolution at our discretion.

Order Cancellations

Orders can be cancelled for a full refund at least 24 hours before the scheduled delivery date.

Cancellations made within 24 hours of delivery may not be eligible for a refund due to product preparation and logistics.

• A 5% transaction fee may apply on cancellations, if approved.

• To cancel your order, please contact us as soon as possible via:

Phone: +971 52 792 5445

Email: support@sensationflowers.ae

Non-Refundable Situations

We are unable to process refunds for:

• Delivery issues arising from incorrect recipient information.
• Missed deliveries due to recipient unavailability.
• Customized or special-order arrangements.

Mode of Refund

• Refunds will only be made through the original method of payment.

• Processing time may take up to 14 working days, depending on your bank or payment provider.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need Help?

If you have any concerns or questions about your order or our refund policy, please don’t hesitate to contact our support team. We’re here to ensure your experience with Sensation Flowers is always blooming with happiness.